Everyone has been in a situation when they are put on the spot or just never had the right thing to say or in some cases said the wrong thing. Moreover, there are a host of characters in the workplace and people need to learn how to not only communicate with then but also manage. ComaBacks at Work discusses the underlying conditions that feed your handling of these situations and people. Then looks to methods and language to better steer the conversations into more productive outcomes.
We will cover then chapters in the book "Comebacks at Work" over the next several weeks. This series of postings will discuss using communication methods to gain control of circumstances and reduce your chances of becoming a target. I'll attempt to couple these when appropriate with other authors works such as Dale Carnegie or Stephen Covey.
We will cover then chapters in the book "Comebacks at Work" over the next several weeks. This series of postings will discuss using communication methods to gain control of circumstances and reduce your chances of becoming a target. I'll attempt to couple these when appropriate with other authors works such as Dale Carnegie or Stephen Covey.
If interested and taking Dale Carnegie courses, ask to modify the lessons to encompass some of the topics here to gain valuable practice. There are also executive grooming training and coaching as well as 'imageers' (image engineers) that help develop your presentation. Imageers are common to politicians, senior military officers, and other people often in the public sphere. Nonetheless, with all this training and skill development, if the culture of the organization is poor or the leadership is weak then the best thing to maintain until you can egress.
ComeBacks At Work
Chapter 02: Getting Started
Chapter 03: Assessing Baseline Comeback Skills
Chapter 04: Perils of Patterns
Chapter 05: Overcoming Brain Freeze
Chapter 08: When Conflict is Inevitable
Chapter 09: Pulsing the other Person
Chapter 10: Assessing the Situation
Chapter 11: Ten Questions to Ask Yourself
Conclusion / Summary: Final Thoughts
Reference:
Reardon, K.K., (2010). Comebacks at work: using conversation to master confrontation. (1 ED.). Harper Collins publishers, New York.
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